Cancellation Policy

Cancellations, No shows and Extensions 

1. Any cancellation, amendment or extensions request must be sent to us in writing by: email, fax, post and will take effect on the day we receive the request. 

Tenant(s) will be liable to pay the cancellation or amendment charges shown below: 

• 7 days or more prior to the rental day is 30% of the booking amount.

• Less than 7 days before arrival - 80% of the booking amount. 

• There will be no refunds if the client voluntarily decides to cancel the contract during his stay-FULL RENTAL AMOUNT SHALL BE DUE. 

*Booking amount means the total amount of the reservation, inclusive of all additional charges and commission. 

*If the invoice was not paid in full before move in the contract will be invalid.

2. Extension and payment for the extended stay must be communicated to the Company 10 days for monthly extension and weekly 5 days to the check-out date. Failure to provide the funds or notice on time carries a penalty of 2 x daily rate until the full payment is provided.

Tenant should agree to vacate the property if notice and funds are not provided.

DEWA and Empower Bill

1. If the DEWA bill exceeds the set limit, the Tenant will be eligible to pay the exceeding amount

Cancellation by the Company 

In case the accommodation could not be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original accommodation by another with the same or superior characteristics, without any additional payment. We regret we cannot pay any expenses, costs or losses incurred by the Tenant(s) as a result of force major circumstances. 

If the company cannot provide the property, 100% refund will be provided to the Tenant.